Onyx Collective - Lower East Suite Part Three (Big Dada)

DELIVERY

All items listed on the site as ‘in stock’ are available from the shop or from our suppliers and we aim to dispatch orders within 24 hours after receiving payment. If the items need to be ordered from our suppliers this may take an additional 2-3 days however you will be informed by email about this.

Pre-order items will be dispatched for delivery on the day of release. It is important to note however that release dates are subject to change. We are at the mercy of our suppliers with regards to the release dates and it is beyond our control if these dates change. We will do our best to update you on any date changes as soon as we are informed of them.

 Buyers are responsible for the shipping costs and for overseas customers any duty and/or customs charges that are levied.

We aim to keep our postage and packing charges as low as possible at all times. We will always try and find the cheapest method of sending your goods to you.

RETURNS

We aim to provide great service and so if you are not happy with the products please inform us within 7 days of receiving as we offer a no quibbles returns policy. 

POSTAGE

UK Postage Under 2Kg: Royal Mail 2nd Class

UK Postage Over 2Kg: Parcelforce

Europe & Rest of the World: Royal Mail International Tracked and Signed. Orders over 2kg will be sent via courier (Parcelforce, DPD) priced individually according to weight and destination.

EUROPE

Denmark (EU), Russia, Andorra, Estonia (EU), Latvia (EU), San Marino, Austria (EU), Finland (EU), Lithuania (EU), Slovakia (EU), France (EU), Luxembourg (EU), Slovenia (EU), Spain (EU), Germany (EU), Sweden (EU), Gibraltar (EU),  Switzerland, Belgium (EU), Greece (EU), Monaco (EU), Bulgaria (EU), Hungary (EU), Iceland, Netherlands (EU), Irish Republic (EU), Norway, Croatia (EU), Italy (EU), Poland (EU), Vatican City State, Cyprus (EU), Portugal (EU), Czech Republic (EU,)  Romania (EU)

WORLD ZONE 1

Japan, South Korea, Japan

WORLD ZONE 2

Australia, British Indian Ocean Territory, Christmas Island (Indian Ocean),
Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Fiji, French Polynesia, French South Antarctic Territory, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, Niue Island, Norfolk Island, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa

World Zone 3

USA

ESTIMATED DELIVERY TIMES

UK and Northern Ireland: 2-4 Working Days
Western Europe: 3-5 Working Days
Eastern Europe: 5-15 Working Days
Rest of the world: 5-9 Working Days

Please note that these times are approximate, and postage can sometimes take longer, depending on factors beyond our control (Covid 19, severe weather conditions, local delivery problems, and delays at customs for example). If you have not received your parcel within 30 days of your order confirmation email (15 days for UK customers) then please contact us by email and we will refund or replace the order as required.