The Curious Hand

DELIVERY

All items listed on the site as ‘in stock’ are available from the shop or from our suppliers and we aim to dispatch orders within 24 hours after receiving payment. If the items need to be ordered from our suppliers this may take an additional 2-3 days however you will be informed by email about this.

For pre-loved vinyl the items listed on the website are also available for sale in the shop and on Discogs. There may be occasions when the item is listed as ‘in stock’ but has been purchased either in the shop or on Discogs before it has been removed from the website. If this occurs we will contact you via email and provide a full refund. We aim to remove all each days sales of pre-loved vinyl by the end of the working day.

Pre-order items will be dispatched for delivery on the day of release. It is important to note however that release dates are subject to change. We are at the mercy of our suppliers with regards to the release dates and it is beyond our control if these dates change. We will do our best to update you on any date changes as soon as we are informed of them.

Buyers are responsible for the shipping costs and for overseas customers any duty and/or customs charges that are levied.

We aim to keep our postage and packing charges as low as possible at all times. We will always try and find the cheapest method of sending your goods to you.

RETURNS

We aim to provide great service and so if you are not happy with the products please inform us within 7 days of receiving as we offer a no quibbles returns policy. 

POSTAGE

UK Postage: Royal Mail 1st Class & Free Delivery for UK orders over £50.

Europe & Rest of the World: Royal Mail International Tracked and Signed. Orders over 2kg will be sent via courier (Hermes, DPD) priced individually according to weight and destination.

EUROPE

Albania, Denmark (EU), Kyrgyzstan, Russia, Andorra, Estonia (EU), Latvia (EU), San Marino, Armenia, Faroe Islands, Liechtenstein, Serbia, Austria (EU), Finland (EU), Lithuania (EU), Slovakia (EU), Azerbaijan, France (EU), Luxembourg (EU), Slovenia (EU), Azores (EU), Georgia, Macedonia, Spain (EU), Balearic Islands (EU), Germany (EU), Madeira (EU), Sweden (EU), Belarus, Gibraltar (EU), Malta (EU), Switzerland, Belgium (EU), Greece (EU), Moldova, Tajikistan, Bosnia Herzegovina, Greenland, Monaco (EU), Turkey, Bulgaria (EU), Hungary (EU), Montenegro, Turkmenistan, Canary Islands, Iceland, Netherlands (EU), Ukraine, Corsica (EU), Irish Republic (EU), Norway, Uzbekistan, Croatia (EU), Italy (EU), Poland (EU), Vatican City State, Cyprus (EU), Kazakhstan, Portugal (EU), Czech Republic (EU,) Kosovo, Romania (EU)

WORLD ZONE 1

Covers all countries, not defined as being in Europe or World Zone 2. World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

WORLD ZONE 2

Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean),
Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island
Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa

ESTIMATED DELIVERY TIMES

UK and Northern Ireland: 2-4 Working Days
Western Europe: 3-5 Working Days
Eastern Europe: 5-15 Working Days
Rest of the world: 5-9 Working Days

Please note that these times are approximate, and postage can sometimes take longer, depending on factors beyond our control (severe weather conditions, local delivery problems, and delays at customs for example). If you have not received your parcel within 28 days of your order confirmation email (10 days for UK customers) then please contact us by email and we will refund or replace the order as required.

Pre-Loved - We clean each used record before sending out and will notify you of any flaws recognised when preparing that were not noticed during initial grading. We will send the records out in either 625 micron board brown record mailers with 2 x stiffeners or in strong brown boxes with stiffeners separating the vinyl for multiples.